Boat Lift Boss Warranty Coverage Process (summarized)
1. Customer needs to call Boat Lift Boss at 651-357-1862 to file a Warranty Coverage Request
2. Over the phone Boat Lift Boss will request the appropriate information and fill out a Warranty Form
3. Boat Lift Boss will email the completed Warranty Form to the Customer
4. Customer to ship Faulty Product, Proof of Purchase and Warranty Form back to Boat Lift Boss
5. Upon receipt of above, Boat Lift Boss will process Warranty Request and Coverage
* Dealers/Customer needs to keep their mounting kit, a new mounting kit will not be provided with the replacement motor.
**ShoreMaster, LLC (Shore Shack) does not provide additional warranty coverage, all warranty claims on Boat Lift Boss must be handle by the customer with Boat Lift Boss/Extreme Max who manufactures this product
Expanded Warranty Coverage Process and Details
The Boat Lift Boss™ Warranty Procedure is in place to expedite warranty claims for
Boat Lift Boss™ units. Boat Lift Boss™ warranty claims are processed every Wednesday, units
received before that time will be processed to determine the state of the warranty.
The following items are required for warranty processing:
- Boat Lift Boss™ Warranty Form – Completed to entirety over with phone with Boat Lift Boss Representative
- Receipt / Proof of Purchase
- Boat Lift Boss™ Unit needing service
Forms and a copy of the receipt / proof of purchase are to be placed in the same box as the Boat Lift Boss™ unit being shipped. Forms not properly filled out or missing may cause
the unit to be issued as “return to sender” or a $50 charge may be assessed for processing
any incomplete or missing forms. All forms must contain a detailed description of the issue
needing service.
Before issuing any warranty claims, check for the following conditions that may affect proper
Boat Lift Boss™ operation. Some of them can be fixed easily, while others may require an
electrician or other professional.
- Is the power properly hooked up?
- 12V/24V – Is the battery too low or dead?
- 120V – Has a fuse been tripped?*
- 120V – Is the electrical cord large enough to handle the load?*
*Long cable runs and/or small cable sizes with 120V units may contribute to blowing fuses.
Dealers:
Dealers issuing warranty claims may replace non-working units with units from stock and will
be issued a replacement unit.
In the effort to provide prompt service, credits may sometimes be issued before units can be
inspected. We reserve the right to charge back any credit should the unit be found to have
suffered damages due to submersion, misuse, or other non-warranty damages.
For the quickest response to questions on this procedure, service, repair or unit updates,
please contact
service@extrememax.com.
Attached is a copy of the above procedure as well as the Warranty Form for reference.